Frequently Asked Questions

No! Unlike most custom apparel companies, we don't have minimum order quantities. Order as few as one item or as many as you need for your entire team. This makes it easy to test products, order for new staff members, or kit out your whole company.

Yes! We offer volume discounts starting at 25 pieces (10% off decoration), with increasing discounts at 50+ pieces (15% off) and 100+ pieces (20% off plus free setup). For very large orders or ongoing corporate accounts, contact our team for custom pricing.

The product price includes the blank garment and one standard logo placement (such as left chest). Additional logo locations, special effects, rush orders, or complex designs may have additional charges which are clearly shown before checkout.

Absolutely! Use our online design tool to get an instant quote, or contact our team directly for custom quotes on large orders, complex designs, or ongoing business accounts.

Yes! For orders over 25 pieces, we offer sample products at cost (typically $15-20 depending on decoration) so you can check quality, sizing, and appearance before committing to your full order.

We accept PNG, JPG, SVG, AI, EPS, and PDF files. For best results, we recommend vector files (SVG, AI, EPS) which ensure crisp, clear printing at any size. Don't have a vector file? We offer free vectorization for orders over 25 pieces.

Absolutely! Our design tool provides a real-time preview of your logo on the selected apparel. You'll also receive a detailed digital proof for approval before we begin production, and you can request unlimited revisions.

No problem! Our design team can help. We offer free logo cleanup and advice. If you need a logo created from scratch, we can create simple designs for an additional fee, or we can point you to affordable professional design resources.

It depends on the decoration method. DTG (Direct to Garment) supports full-color designs. Embroidery typically uses 1-6 thread colors. Screen printing is most cost-effective with 1-4 colors. We'll advise on the best method for your design during the proof process.

Yes! You can add logos to multiple locations such as left chest, full back, sleeves, or hats. Each additional location has a separate decoration charge which will be shown clearly during checkout.

Yes! We keep all your designs and artwork on file indefinitely. Just log into your account to reorder with a few clicks. Perfect for onboarding new team members or replacing worn items.

Production typically takes 3-7 business days depending on decoration method (DTG is fastest, screen printing takes longer). Shipping adds 2-7 business days depending on your location and chosen shipping method. Most orders arrive within 7-14 business days total.

Yes! Rush production is available for an additional fee. Contact our team with your deadline and we'll let you know if we can accommodate it. Express shipping is also available at checkout.

Yes! We ship to over the US, UK, EU, Canada, Oceania, Japan and beyond through our global printing network. Orders are often printed in regional facilities close to you for faster delivery. Shipping costs and delivery times vary by destination.

Once your order ships, you'll receive a tracking number via email. Track your shipment in real-time through your account dashboard or directly on the carrier's website. We provide updates at every stage of production and delivery.

We stand behind our quality 100%. If there's an issue with your order, contact us within 30 days with photos. We'll work with you to make it right through replacements, reprints, or refunds – whatever is most appropriate.

We partner with premium apparel brands including Gildan, Bella + Canvas, Next Level, American Apparel, AS Colour, Comfort Colors, Champion, Under Armour, Adidas, Stanley/Stella, and many more. All products are quality-checked before printing.

Each product page includes detailed size charts with measurements. Most items have a classic relaxed fit – order your normal size for comfort. If you're between sizes or prefer a looser fit, size up. For bulk orders, we recommend ordering samples first.

With proper care, embroidery lasts the lifetime of the garment. DTG prints last 50+ washes when cared for correctly (wash inside out in cold water, tumble dry low). Screen prints are equally durable. We stand behind the quality of all decoration methods.

Absolutely! Mix and match colors and sizes with no restrictions. This is perfect for team orders where everyone has different preferences. Your logo decoration will be consistent across all items.

DTG (Direct to Garment) is like printing with an inkjet printer – it's great for detailed, full-color designs and small orders. Screen printing is more economical for bulk orders and simple designs with few colors. Both are durable, but screen printing is typically more vibrant for solid colors.

We prioritize working with brands that maintain ethical manufacturing practices. Many of our products are certified by organizations like Fair Trade, WRAP, or Oeko-Tex. Check individual product pages for specific certifications.

Absolutely! We keep your designs and order details on file indefinitely. Log into your account to reorder the same items for new team members with just a few clicks. You can also contact our team to set up automatic reordering.

Yes! Business accounts include dedicated account management, custom pricing for volume orders, invoice billing options, and streamlined reordering. Contact our team to set up a business account.

Yes! Business accounts can have multiple user logins with different permission levels. Perfect for HR teams, office managers, or department heads who need to order apparel independently.

We don't hold inventory of finished products, but we keep your design files and can typically reprint orders within our standard production timeframe. For companies needing on-demand access to uniforms, ask about our warehousing solutions for very large accounts.

Because all products are custom-made with your logo, we can't accept returns unless there's a quality issue, production error, or the items don't match your approved proof. In those cases, contact us within 30 days and we'll make it right.

We provide detailed color swatches and product photos. For critical color matching, we recommend ordering a sample first. For logo colors, we can match Pantone colors closely with embroidery and screen printing. DTG has slight variation but we adjust in the proof to get as close as possible.

Our support team is available via email, live chat on our website during business hours, or phone. We typically respond to inquiries within 24 hours. For urgent issues, call us directly.

Yes! Our design team is here to help with logo cleanup, placement advice, color recommendations, and technical file preparation. This service is included free with your order. For extensive design work or logo creation from scratch, additional fees may apply.