When your order ships, we email you a tracking number. You can follow the package in your account on the site or on the carrier's website. This page explains each stage from proof to delivery and what to do if something looks wrong.
The stages of an order
| Stage | What happens | Timing |
|---|---|---|
| Proof | You receive a free digital proof of your design | Nothing is made until you approve it |
| Production | Your pieces are decorated after approval | About 2 business days after proof approval |
| Shipping | Your order is dispatched from the US with tracking | United States 3 to 5 business days; other regions 3 to 14 business days from dispatch |
| Delivery | The carrier delivers to your address | See the shipping page for your region |
Delivery times by country are on the shipping page and in international orders.
Where your tracking number arrives
A tracking number is emailed when the order ships. Every order has tracking. Carriers include FedEx, UPS, DHL and national postal services, so the tracking link you receive depends on your destination.
How to track the package
- Sign in to your account on the site and open the order.
- Or paste the tracking number into the carrier's website.
Carriers sometimes take a day to show the first scan after dispatch. International parcels can also pause while they clear customs.
If tracking has not updated or the order is late
First check the timing for your region, counted from dispatch rather than from the day you ordered. If the window has passed, or the tracking has not moved for several days, contact us at info@arklavo.com or (302) 775-9484, Monday to Friday, 9am to 6pm ET. Include your order number and email address. We reply within 1 business hour during those hours.
If something arrives wrong
Defects in materials or workmanship reported within 30 days of delivery are remade, repaired or refunded. Send your order number and a photo of the problem to info@arklavo.com. The full terms are on the quality guarantee page.
Common questions
When do I get my tracking number?
It is emailed to you when the order ships.
Does every order have tracking?
Yes. Every order ships with tracking.
Which carrier will deliver my order?
Carriers include FedEx, UPS, DHL and national postal services. The one used depends on your destination.
Why has my tracking not changed?
The first scan can lag after dispatch, and international parcels can pause at customs. If it has not moved for several days, contact us.
Can I change my order after it ships?
Once an order has shipped it is with the carrier. Email us as early as you can, and we will tell you what is possible.
Need a new order or a price? Request a quote.